Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Ribbon Cleaners.

General Questions

WHAT IS INCLUDED IN JANITORIAL CLEANING?

It is

DO YOU COME WITH CLEANING SUPPLIES?

Cleaning supplies aren’t included by default.

WHAT IF I AM NOT HAPPY WITH MY CLEANERS?

Please get in touch with us right away.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

Yes, if we have a cleaner available.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Please refer to our services pages for more

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies are optional.

WHAT SERVICES DO YOU OFFER?

Please check our services page for more.

HOW MANY CLEANERS DO YOU SEND?

One cleaner is sent to your home. If you’re on a recurring schedule, you can keep same cleaner.

ARE YOUR CLEANERS SCREENED?

Absolutely. They are all screened even with police background checks, reference checks and in-person interviews.